Why you should buy Webinar Complaints handling
Maintaining an up-to-date and clear complaints handling procedure is crucial for any firm. This webinar will provide an update on all things complaints handling, as well as looking ahead to future developments.
Topics to be covered include:
• Regulatory requirements and the role of the Legal Ombudsman
• Key principles of good complaints handling
• What do employees of a firm need to know?
• Who can complain?
• New guidance from the LSB to SRA and BSB on complaints handling
Please allow up to 2 working days from placing your order to receiving email confirmation of your access to this webinar.
The webinar will be available for 12 months from the broadcast date.
If you are purchasing this webinar on behalf of another individual, would like to buy more than one webinar or have any queries relating to the webinar please contact us on +44 (0)845 520 5500 or firstname.lastname@example.org